Exploring trust building processes in the face of conflict

Ng, J. L. and Ayoko, O. B. (2009). Exploring trust building processes in the face of conflict. In: Beaumont, N., 23rd ANZAM Conference 2009 'Sustainability Management and Marketing'. ANZAM 2009 Conference, Melbourne, Victoria, (1-16). 1-4 December 2009.

Author Ng, J. L.
Ayoko, O. B.
Title of paper Exploring trust building processes in the face of conflict
Conference name ANZAM 2009 Conference
Conference location Melbourne, Victoria
Conference dates 1-4 December 2009
Proceedings title 23rd ANZAM Conference 2009 'Sustainability Management and Marketing'
Place of Publication Melbourne, Victoria
Publisher ANZAM Secretariat
Publication Year 2009
Year available 2009
Sub-type Fully published paper
ISBN 1 86308 157 7
Editor Beaumont, N.
Issue Paper 461
Start page 1
End page 16
Total pages 16
Collection year 2010
Language eng
Abstract/Summary This paper presents an investigation of the processes by which trust can be built in the face of interpersonal workplace conflict. Using grounded theory approach, we analysed the qualitative data collected from 45 team leaders and members in two organisations employing semi-structure interviews. Data analysis revealed the complex nature of the relationship between conflict and trust. While employees have various perceptions of values, shared values (team and personal values) were revealed to be critical in trust building when there is conflict. Additionally, participants agreed that a climate of honest and open communication as pivotal for building trust in the face of conflict. Implications for theory and practice are discussed.
Subjects E1
150311 Organisational Behaviour
910402 Management
Keyword values
trust building
communication and grounded theory
Q-Index Code E1
Q-Index Status Confirmed Code

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Created: Fri, 19 Mar 2010, 11:31:21 EST by Karen Morgan on behalf of UQ Business School