From accreditation to quality mediation practice – Next steps?

Sourdin, Tania (2008). From accreditation to quality mediation practice – Next steps?. In: Mediation : Transforming the Landscape. 9th National Mediation Conference, Perth, Australia, (). 9-12 September 2008.

Author Sourdin, Tania
Title of paper From accreditation to quality mediation practice – Next steps?
Conference name 9th National Mediation Conference
Conference location Perth, Australia
Conference dates 9-12 September 2008
Convener Margaret Halsmith and Chris Stevenson
Proceedings title Mediation : Transforming the Landscape
Publisher National Mediation Conference
Publication Year 2008
Sub-type Fully published paper
ISBN 9781863081474
Language eng
Abstract/Summary Quality professional standards for mediators, both in Australia and overseas, have largely focused on minimum standards required for accreditation of practitioners and the ongoing maintenance or practice standards. The implications of this approach for quality vary, as the entry hurdle can be high or low (aspirational or realizable), and ongoing practice standards can be onerous or otherwise. Certainly, appropriate standards can make an important contribution to practitioner competence and the delivery of good practice. However, there are limitations to this approach for consumers, for practice and for the quality culture that is created. An extension of the standards approach may involve the development of a quality framework which can be viewed as requiring more than reaching a benchmark or standard of practice. Instead it can be regarded as the systems, processes and procedures that promote best practice and continuous improvement, as well as minimising risks and poor practice (Commonwealth Attorney General’s Department, 2001). Recent research has suggested that while the NMAS may minimise risks it may not necessarily promote excellence in practise – excellence and ‘best’ practice will require more.Many quality systems designers suggest that in order to entrench quality systems and outcomes, it is important to create a quality culture rather than a compliance culture. This means a culture committed to continual enhancement of its quality rather than just making sure that a framework meets the minimum standards required (Syme) In the conflict resolution area, this may require ensuring that practitioners who are involved in facilitative processes are valued, and that an environment that promotes innovation and high quality services is fostered.
Subjects 1801 Law
Keyword Standards for mediators
Mediator accreditation
Best practice -mediation
Q-Index Code EX
Q-Index Status Provisional Code

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Created: Wed, 24 Feb 2010, 08:54:47 EST by Ms Therese Nolan-brown on behalf of Faculty of Social & Behavioural Sciences