The evaluation of E-business related technologies in the railway industry

Tetther, C. and Ferreira, L. (2004). The evaluation of E-business related technologies in the railway industry. In: Proceedings of the 27th Australasian Transport Research Forum. 27th Australasian Transport Research Forum, Adelaide, Australia, (). 29 September – 1 October, 2004.

Author Tetther, C.
Ferreira, L.
Title of paper The evaluation of E-business related technologies in the railway industry
Conference name 27th Australasian Transport Research Forum
Conference location Adelaide, Australia
Conference dates 29 September – 1 October, 2004
Proceedings title Proceedings of the 27th Australasian Transport Research Forum
Place of Publication Adelaide, Australia
Publisher University of South Australia: Transport Systems Centre
Publication Year 2004
Sub-type Fully published paper
Volume CD-ROM
Total pages not found
Language eng
Abstract/Summary For the purposes of this paper, e-business is defined as: "the performance, automisation and organisation of transactions, or chains of them, and the gathering and publishing of data, electronically over a communication protocol" Little research has been conducted either into how e-business technology can be successfully evaluated, or into the associated costs and benefits specifically related to the transportation and railway industries. Based upon a review of the current literature and a series of interviews held with railway operators, track managers and transportation customers from the Australian Fortune 100, the paper puts forward a framework for the evaluation of e-business investments within the railway industry. The research reported here is aimed at developing a flexible interface that enables the decision maker to assess and evaluate a wide variety of complex interacting variables. The proposed approach uses a variety of evaluation methods, as opposed to searching for a single "best" approach. Additionally, an attempt is being made to include the complex interaction between the implementation of the new technology and the changing organisational setting. A model is proposed using fuzzy logic to handle incomplete and uncertain knowledge; as well as to combine criteria within a conceptual model from which "real-worth" evaluations can be performed. This model provides a systematic approach to guide the decision maker in the deployment of e-business and emerging technologies in the industry. After discussing the main findings from a literature review on the use of evaluation frameworks in IT related projects, the paper deals with the proposed framework in detail. The use of empirical data, which was obtained transportation customers to help define the main framework factors, is also discussed. Finally, the paper summarises the main implications for rail freight of customers’s perceptions and stated needs in the e-business domain.
Subjects 1205 Urban and Regional Planning
120506 Transport Planning
120507 Urban Analysis and Development
Keyword eBusiness
Fuzzy logic
Q-Index Code E1

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Created: Thu, 26 Nov 2009, 13:40:54 EST by Margaret Pereira on behalf of Faculty Of Engineering, Architecture & Info Tech