Tourism crisis management and organizational learning: The role of reflection in developing effective DMO crisis strategies

Blackman, Deborah and Ritchie, Brent W. (2007) Tourism crisis management and organizational learning: The role of reflection in developing effective DMO crisis strategies. Journal of Travel and Tourism Marketing, 23 2-4: 45-57. doi:10.1300/J073v23n02_04

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Author Blackman, Deborah
Ritchie, Brent W.
Title Tourism crisis management and organizational learning: The role of reflection in developing effective DMO crisis strategies
Journal name Journal of Travel and Tourism Marketing   Check publisher's open access policy
ISSN 1054-8408
1540-7306
Publication date 2007-01-01
Sub-type Article (original research)
DOI 10.1300/J073v23n02_04
Volume 23
Issue 2-4
Start page 45
End page 57
Total pages 14
Place of publication Binghamton, NY, United States
Publisher Haworth Hospitality Press
Language eng
Subject 15 Commerce, Management, Tourism and Services
1506 Tourism
Abstract To date limited attention has been provided on the review stage of the crisis management framework, despite the importance of organizational learning for developing effective tourism crisis strategies. Using the concepts of double loop learning (Argyris and Schon, 1996), doubting (Blackman and Henderson, 2004) and Preskill and Tortes (1999) core processes of evaluative enquiry, the paper discusses the possible application of critical evaluative inquiry and managed reflection by DMOs. The paper recommends that DMOs question their existing knowledge, assumptions and beliefs through reflection and dialogue with stakeholders and collect and analyse information, not just related to confirming the success of crisis strategies, but to assesses the likely impact of alternatives. Challenging existing mental models and capturing this emergent knowledge should enable DMOs to develop even better tourism crisis communication strategies in the future.
Keyword Crisis
DMO
Organizational Learning
Reflection
Tourism
Q-Index Code C1
Q-Index Status Provisional Code

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
UQ Business School Publications
 
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Created: Tue, 10 Nov 2009, 03:00:53 EST by Christine Ouslinis on behalf of Faculty of Business, Economics & Law