Changing technological trends in the travel behaviour of older tourists

Patterson, Ian (2007). Changing technological trends in the travel behaviour of older tourists. In Warren R. Pease, Michelle Rowe and Malcolm Cooper (Ed.), Information and communication technologies in support of the tourism industry (pp. 339-359) Hersey, PA, U.S.A.: Idea Group Publishing. doi:10.4018/978-1-59904-159-9.ch014


Author Patterson, Ian
Title of chapter Changing technological trends in the travel behaviour of older tourists
Title of book Information and communication technologies in support of the tourism industry
Place of Publication Hersey, PA, U.S.A.
Publisher Idea Group Publishing
Publication Year 2007
Sub-type Research book chapter (original research)
DOI 10.4018/978-1-59904-159-9.ch014
Series Contemporary Research in Information Science and Technology
ISBN 9781599041599
1599041596
9781599041612
1599041618
Editor Warren R. Pease
Michelle Rowe
Malcolm Cooper
Volume number 6
Chapter number 14
Start page 339
End page 359
Total pages 21
Total chapters 14
Language eng
Subjects B1
350504 Tourist Behaviour
710502 Socio-cultural issues
Formatted Abstract/Summary
This chapter examines the growth in usage of information technology and the Internet by older adults. We are becoming an ageing society with seniors and baby boomers now responsible for a larger share of all holiday spending. The Internet provides a perfect vehicle for the travel industry however, many seniors are still fearful about using the Internet, and perceived problems still exist with credit card security, quality control and privacy issues. In the future, Internet travel bookings are likely to increase with the growth in baby boomers who generally prefer to use the Internet. This will further encourage the use of discount fares however it will place increased pressure on the future role of the travel agent. Furthermore the authors hope that through an understanding of the technological needs of older adults, it will inform tourism providers about the best ways to attract older people to use Internet sites for all aspects of their travel needs.
Copyright © 2007 by Ideas Group Inc. All rights reserved.
Q-Index Code B1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Published in Section III: Case Studies. "All work contributed to this book is new, previously-unpublished material". Release Date: February, 2007. NB: DOIs link to pay access.

 
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Created: Thu, 08 May 2008, 19:33:20 EST by Belinda Brownlie on behalf of School of Tourism