Beyond learning: Exploring visitors’ perceptions of the value and benefits of museum experiences

Packer, Jan (2008) Beyond learning: Exploring visitors’ perceptions of the value and benefits of museum experiences. Curator: The Museum Journal, 51 1: 33-54. doi:10.1111/j.2151-6952.2008.tb00293.x

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Author Packer, Jan
Title Beyond learning: Exploring visitors’ perceptions of the value and benefits of museum experiences
Journal name Curator: The Museum Journal   Check publisher's open access policy
ISSN 0011-3069
Publication date 2008
Sub-type Article (original research)
DOI 10.1111/j.2151-6952.2008.tb00293.x
Open Access Status File (Author Post-print)
Volume 51
Issue 1
Start page 33
End page 54
Total pages 22
Editor Z. Doering
Place of publication Lanham, MD, U.S.A.
Publisher Wiley-Blackwell Publishing
Collection year 2009
Language eng
Subject C1
150606 Tourist Behaviour and Visitor Experience
950103 Recreation
Abstract This paper explores the beneficial outcomes that visitors seek and obtain from a museum visit, in terms that are not related to learning outcomes. It uses a deductive qualitative approach to investigate the meaning and value of a museum visit from the visitors’ perspective. Three different levels of the meaning of the experience are considered: the attributes of the setting that visitors value; the experiences they engage in; and the benefits they derive. The findings confirm the importance of the “satisfying experiences” framework for understanding visitor experiences in museums, and extend this understanding in relation to the beneficial outcomes these experiences produce. The study also highlights the importance of “restoration” as an outcome of a museum visit. It is argued that the concept of the museum as a restorative environment, which enables visitors to relax and recover from the stresses of life, is worthy of further research attention. These insights will enable museum practitioners to better understand and meet their visitors’ multiple needs and expectations.
Keyword Museums
Visitor studies
Visitor experiences
Restorative environments
Psychological well-being
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Q-Index Code C1
Q-Index Status Confirmed Code

Document type: Journal Article
Sub-type: Article (original research)
Collections: 2009 Higher Education Research Data Collection
Excellence in Research Australia (ERA) - Collection
UQ Business School Publications
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Created: Tue, 06 May 2008, 11:59:08 EST by Belinda Weaver on behalf of School of Tourism