Interviewing Online: Qualitative Research in the Network(ed) Society

Shepherd, Nicole (2003). Interviewing Online: Qualitative Research in the Network(ed) Society. In: Qualitative Research: Creating Spaces for Understanding. Association of Qualitative Research Conference, Sydney, Australia, (25-26). 17-19 July, 2003.

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Author Shepherd, Nicole
Title of paper Interviewing Online: Qualitative Research in the Network(ed) Society
Conference name Association of Qualitative Research Conference
Conference location Sydney, Australia
Conference dates 17-19 July, 2003
Proceedings title Qualitative Research: Creating Spaces for Understanding
Place of Publication Sydney
Publisher Association for Qualitative Research
Publication Year 2003
Sub-type Fully published paper
Start page 25
End page 26
Collection year 2004
Language eng
Abstract/Summary This paper seeks to extend the conversation about the use of computer-mediated communication in qualitative research by focusing in particular on two issues of importance to qualitative researchers: building rapport and interpreting meaning. After giving an account of how the Internet was utilised in a research project with young adults, the qualities of the resulting qualitative data are discussed. Two computer-based communication media were used to conduct semi-structured interviews: e-mail and online chat. It was found that the e-mail medium was very successful in eliciting rich replies from participants, but it was sometimes difficult to read the emotional tone in which the e-mails were written. Chat room interviews were not successful in eliciting narrative responses due to the constraints of the medium, but the use of paralinguistic devices to approximate speech enhanced the reading of meaning. Computer-mediated communication can be a useful addition to the qualitative researcher's toolbox.
Subjects 370106 Sociological Methodology and Research Methods
370100 Sociology
780107 Studies in human society
Keyword qualitative methods
computer-mediated communication
chat rooms
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Q-Index Code EX

Document type: Conference Paper
Collection: School of Social Science Publications
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Created: Wed, 10 Nov 2004, 10:00:00 EST by Nicole Shepherd on behalf of School of Social Science