Online help systems: Learning while working

Foster, Geoff (2002). Online help systems: Learning while working. In: Kinshuk, R. Lewis, K. Akahori, R. Kemp, T. Okamoto, L. Henderson and C. Lee, Proceedings of IEEE: International Conference on Computers in Education 2002 (ICCE 2002). ICCE 2002, Auckland, New Zealand, (652-653). 3-6 December, 2002. doi:10.1109/CIE.2002.1186032


Author Foster, Geoff
Title of paper Online help systems: Learning while working
Conference name ICCE 2002
Conference location Auckland, New Zealand
Conference dates 3-6 December, 2002
Proceedings title Proceedings of IEEE: International Conference on Computers in Education 2002 (ICCE 2002)
Journal name Proceedings - International Conference on Computers in Education, ICCE 2002
Place of Publication Los Alamitos, California
Publisher IEEE Computer Society
Publication Year 2002
Sub-type Fully published paper
DOI 10.1109/CIE.2002.1186032
ISBN 0-7695-1509-6
Editor Kinshuk
R. Lewis
K. Akahori
R. Kemp
T. Okamoto
L. Henderson
C. Lee
Start page 652
End page 653
Total pages 2
Collection year 2002
Language eng
Abstract/Summary Most widely-used computer software packages, such as word processors, spreadsheets and web browsers, incorporate comprehensive help systems, partly because the software is meant for those with little technical knowledge. This paper identifies four systematic philosophies or approaches to help system delivery, namely the documentation approach, based on written documents, either paper-based or online; the training approach, either offered before the user starts working on the software or on-the-job; intelligent help, that is online, context-sensitive help or that relying on software agents; and finally an approach based on minimalism, defined as providing help only when and where it is needed.
Subjects E1
280399 Computer Software not elsewhere classified
700101 Application packages
Q-Index Code E1

 
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Created: Fri, 24 Aug 2007, 00:58:54 EST