Affective Web Service Design

Song, I. and Governatori, G. (2006). Affective Web Service Design. In: Yang, Qian and Webb, Geoff, PRICAI 2006: Trends In Artificial Intelligence, Proceedings of the 9th Pacific Rim International Conference on Artifical Intelligence. 9th Pacific Rim International Conference on Artificial Intelligence, Guilin, Guanxi, China, (71-80). 7-11 August, 2006.

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Author Song, I.
Governatori, G.
Title of paper Affective Web Service Design
Conference name 9th Pacific Rim International Conference on Artificial Intelligence
Conference location Guilin, Guanxi, China
Conference dates 7-11 August, 2006
Proceedings title PRICAI 2006: Trends In Artificial Intelligence, Proceedings of the 9th Pacific Rim International Conference on Artifical Intelligence   Check publisher's open access policy
Journal name Pricai 2006: Trends in Artificial Intelligence, Proceedings   Check publisher's open access policy
Place of Publication Berlin, Germany
Publisher Springer-Verlag
Publication Year 2006
Sub-type Fully published paper
DOI 10.1007/11801603_10
ISBN 3-540-36667-9
ISSN 0302-9743
Editor Yang, Qian
Webb, Geoff
Volume 4099/2006
Start page 71
End page 80
Total pages 10
Collection year 2006
Language eng
Abstract/Summary In this paper, we propose that, in order to improve customer satisfaction, we need to incorporate communication modes (e.g., speech act) in the current standards of web services specifications. We show that with the communication modes, we can estimate various affects on service consumers during their interactions with web services. With this information, a web-service management system can automatically prevent and compensate potential negative affects, and even take advantage of positive affect.
Subjects 280104 Computer-Human Interaction
E1
280200 Artificial Intelligence and Signal and Image Processing
780100 Non-oriented Research
Keyword E-commerce and AI Human computer interaction
web service
human-computer interaction
Q-Index Code E1
Additional Notes This is an author version of an article originally published as Insu Song and Guido Governatori (2006) Affective Web Service Design, PRICAI 2006: Trends in Artificial Intelligence: Proceedings of the 9th Pacific Rim International Conference on Artificial Intelligence Guilin, China, August 7-11, 2006 (Lecture Notes in Computer Science, 4099) doi: 10.1007/11801603_10 Copyright (c) 2006 Springer. All rights reserved. The original publication is available at www.springerlink.com

 
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Created: Fri, 28 Jul 2006, 10:00:00 EST by Guido Governatori on behalf of School of Information Technol and Elec Engineering