Techno-social systems in organizations

Jolly, Lesley, Radcliffe, David, Smith, Alex, Nycyk, Michael and Andersen, Janthea (2006) Techno-social systems in organizations. The International Journal of Technology, Knowledge and Society, 1 3: 91-100.

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Author Jolly, Lesley
Radcliffe, David
Smith, Alex
Nycyk, Michael
Andersen, Janthea
Title Techno-social systems in organizations
Journal name The International Journal of Technology, Knowledge and Society   Check publisher's open access policy
ISSN 1832-3669
Publication date 2006-05
Year available 2005
Sub-type Article (original research)
Open Access Status File (Author Post-print)
Volume 1
Issue 3
Start page 91
End page 100
Total pages 10
Editor B. Cope
M. Kalantzis
A. Gala
Place of publication Melbourne, Australia
Publisher Common Ground Publishing
Language eng
Subject 280101 Information Systems Organisation
Abstract The introduction of new electronic tools or alterations to existing ones can easily founder on user reluctance unless due consideration is given to how the technology fits into users' lives and meets their needs. This is a commonplace for technology developers yet all too often at the point of implementation, such factors are forced into second place by the glamour of the new. This paper discusses such a history in an industrial setting and describes how a team of engineers and social scientists applied a systems model to explaining the relevant cultural factors behind user reluctance in this case. The model describes the techno-social system in terms of dynamic tensions between the technology itself, the organisation of work in various settings within the company and the values, such as decisiveness, held by workers and promoted by the company. The model uncovered often unspoken and unacknowledged aspects of the nature of users' problems using a systems discourse that engineers and technicians found it easy to relate to. © 2005/2006 (this paper), the author(s)
Keyword Organizational culture
Organizational change
Socio-technic systems
Construction industry
Q-Index Code C1
Additional Notes Authors retain copyright of this paper. Permission is required to reproduce it in any format.

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Created: Wed, 13 Sep 2006, 10:00:00 EST by Michael Nycyk on behalf of School of Engineering