Working with involuntary clients: Perceptions and experiences of outreach social workers in Hong Kong

Chui, W. H. and Ho, K. M. (2006) Working with involuntary clients: Perceptions and experiences of outreach social workers in Hong Kong. Journal of Social Work Practice, 20 2: 205-222. doi:10.1080/02650530600776947

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Author Chui, W. H.
Ho, K. M.
Title Working with involuntary clients: Perceptions and experiences of outreach social workers in Hong Kong
Journal name Journal of Social Work Practice   Check publisher's open access policy
ISSN 1465-3885
Publication date 2006
Sub-type Article (original research)
DOI 10.1080/02650530600776947
Volume 20
Issue 2
Start page 205
End page 222
Total pages 18
Editor S. Briggs
L. Froggett
Place of publication London
Publisher Taylor and Francis
Collection year 2006
Language eng
Subject C1
370200 Social Work
750300 Community Service (excl. Work)
Abstract The outreach social work service is one of the dominant youth work approaches in dealing with delinquents and youths 'at-risk' in Hong Kong. Yet this approach presents particular challenges. Outreach social workers usually play an active role in initiating and establishing contacts with young people, yet young people are reluctant to engage with the outreach social workers and are resistant towards therapeutic change. To date, little is known about what strategies and techniques are most effective in dealing with client resistance in this context. The aims of this paper are to gain a better understanding of the common resistant behaviours that outreach social workers usually encounter in their day-to-day practice, and to investigate how the outreach social workers respond to their clients' resistance with reference to case examples given in the in-depth interviews. The findings of this study provide evidence that whilst client resistance is common in the outreach social work setting, social workers' patience as well as sensitivity are essential in resolving resistance and building up a rapport with clients.
Keyword Social Work
Youth
Resistance
Involuntary Clients
Outreach Social Work
Hong Kong
Q-Index Code C1

 
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Created: Wed, 15 Aug 2007, 08:07:19 EST