The use of email in a child and adolescent mental health service: are staff ready?

Cartwright, Matthew, Gibbon, Peter, McDermott, Bret M. and Bor, William (2005) The use of email in a child and adolescent mental health service: are staff ready?. Journal of Telemedicine and Telecare, 11 4: 199-204. doi:10.1258/1357633054068865

Author Cartwright, Matthew
Gibbon, Peter
McDermott, Bret M.
Bor, William
Title The use of email in a child and adolescent mental health service: are staff ready?
Journal name Journal of Telemedicine and Telecare   Check publisher's open access policy
ISSN 1357-633X
Publication date 2005
Sub-type Article (original research)
DOI 10.1258/1357633054068865
Volume 11
Issue 4
Start page 199
End page 204
Total pages 6
Editor E. Krupinski
R. Wootton
Place of publication London, United Kingdom
Publisher Royal Society of Medicine Press Ltd.
Collection year 2005
Language eng
Subject 321019 Paediatrics
321021 Psychiatry
730204 Child health
730211 Mental health
Abstract All staff members of a child and adolescent mental health service were invited to participate in a survey about the use of email. Sixty-two of the 105 staff members responded to the survey, a participation rate of 59%. Of the respondents, 32 were allied health staff, 10 were nurses, seven were administrative staff, six were medical staff, three were operational staff and four were acting in a combination of these roles. The respondents reported extensive work-related email usage and considered that they were confident in using email despite low levels of training. However, they did not feel that they understood the legal and ethical issues involved. Furthermore, there was limited incorporation of email into standard record keeping. The majority of respondents thought that increased use of email would lead to a greater workload, a consequence they considered would probably increase over time. Many commented on the quick and practical use of this medium, but were wary about using email with individuals outside the service organization, especially if it were to contain clinical material. There was low use of email directly with clients, and clinicians were ambivalent about incorporating email into therapy. The results suggest that it is timely to consider the utility and appropriateness of email communication with clients and external service providers, and to formulate guidelines and procedures to ensure the confidentiality of client information and the safety of clients and staff.
Keyword Health Care Sciences & Services
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

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Created: Wed, 15 Aug 2007, 07:44:47 EST