Perceptions around concordance - focus groups and semi-structured interviews conducted with consumers, pharmacists and general practitioners

Bajramovic, Jasmina, Emmerton, Lynne and Tett, Susan E. (2004) Perceptions around concordance - focus groups and semi-structured interviews conducted with consumers, pharmacists and general practitioners. Health Expectations, 7 3: 221-234. doi:10.1111/j.1369-7625.2004.00280.x


Author Bajramovic, Jasmina
Emmerton, Lynne
Tett, Susan E.
Title Perceptions around concordance - focus groups and semi-structured interviews conducted with consumers, pharmacists and general practitioners
Journal name Health Expectations   Check publisher's open access policy
ISSN 1369-6513
1369-7625
Publication date 2004-09-01
Sub-type Article (original research)
DOI 10.1111/j.1369-7625.2004.00280.x
Open Access Status DOI
Volume 7
Issue 3
Start page 221
End page 234
Total pages 14
Editor A. Coulter
Place of publication Oxford, United Kingdom
Publisher Blackwell Publishing
Collection year 2004
Language eng
Subject C1
730399 Health and support services not elsewhere classified
321299 Public Health and Health Services not elsewhere classified
111799 Public Health and Health Services not elsewhere classified
Formatted abstract
 Background
Achieving concordance by identifying beliefs about illness, treatment and medicine-taking should impact positively on behaviour and consumer satisfaction with respect to treatment, and health outcomes may be improved.

Objective
To explore, in the Australian context, beliefs and expectations of general practitioners (GPs), consumers and pharmacists in relation to concordance to allow further exploration of the implementation of principles of concordance in Australia.

Design
Qualitative analysis of focus group and semi-structured interview data.

Setting and participants Focus groups were held with seven consumers and nine pharmacists and, in-depth, semi-structured interviews were held with 10 GPs between February and May 2003, in Brisbane (Australia).

Results
This explorative study identified a variety of issues. Consumers expressed the need for more input from health professionals – being given more information on their treatments and conditions, more time spent in discussion, and establishing a system where harmonious relationships between health professionals could take place, which would result in a more consumer-friendly health care system. The main issues voiced by the pharmacists were about the idea of organizing the health care system in a way that would accommodate more quality information sharing between all partners. GPs' issues included better and unlimited information-sharing, having more time to promote quality in health care and receiving remuneration for increased verbal contact with other health care professionals. Suggestions were made about ways to achieve concordance by improved information-sharing and shared decision-making.

Conclusion
The data from this study will lead to the development of models to explore and attempt to incorporate principles of concordance in Australian pharmacy and medical practice.
Keyword Health Care Sciences & Services
Public, Environmental & Occupational Health
Health Policy & Services
Beliefs
Concordance
Expectations
Focus Group
Opinions
Semi-structured Interview
Randomized Controlled-trial
Communication-research
Directions
Attitudes
Q-Index Code C1

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
2005 Higher Education Research Data Collection
School of Pharmacy Publications
 
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Created: Wed, 15 Aug 2007, 14:03:33 EST