Calibrating for Competence in Calls to Technical Support

Baker, Carolyn, Emmison, Michael and Firth, Alan (2005). Calibrating for Competence in Calls to Technical Support. In C. Baker, M. Emmison and A. Firth (Ed.), Calling for Help: Language and Social Interaction on Telephone Helplines (pp. 39-62) Amsterdam / Philadelphia: John Benjamins.

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Name Description MIMEType Size Downloads
Author Baker, Carolyn
Emmison, Michael
Firth, Alan
Title of chapter Calibrating for Competence in Calls to Technical Support
Title of book Calling for Help: Language and Social Interaction on Telephone Helplines
Place of Publication Amsterdam / Philadelphia
Publisher John Benjamins
Publication Year 2005
Sub-type Research book chapter (original research)
ISBN 9027253862
Editor C. Baker
M. Emmison
A. Firth
Start page 39
End page 62
Total pages 24
Total chapters 13
Collection year 2005
Language eng
Subjects 380205 Language in Culture and Society (Sociolinguistics)
751000 Communication
B1
Q-Index Code B1

 
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Created: Tue, 14 Aug 2007, 12:04:47 EST