Performance impacts of appraisal and coping with stress in workplace settings: The role of affect and emotional intelligence

Ashkanasy, Neal M., Ashton-James, C. E. and Jordan, Peter J. (2004). Performance impacts of appraisal and coping with stress in workplace settings: The role of affect and emotional intelligence. In Pamela L. Perrewe and Daniel C. Ganster (Ed.), Emotional and Physiological Processes and Positive Intervention Strategies (pp. 1-43) Amsterdam, The Netherlands: Elsevier Science. doi:10.1016/S1479-3555(03)03001-4


Author Ashkanasy, Neal M.
Ashton-James, C. E.
Jordan, Peter J.
Title of chapter Performance impacts of appraisal and coping with stress in workplace settings: The role of affect and emotional intelligence
Title of book Emotional and Physiological Processes and Positive Intervention Strategies
Place of Publication Amsterdam, The Netherlands
Publisher Elsevier Science
Publication Year 2004
Sub-type Research book chapter (original research)
DOI 10.1016/S1479-3555(03)03001-4
Series Research in occupational stress and well being
ISBN 0-7623-1057-X
Editor Pamela L. Perrewe
Daniel C. Ganster
Volume number 3
Chapter number 1
Start page 1
End page 43
Total pages 43
Total chapters 9
Collection year 2004
Language eng
Subjects 350201 Human Resources Management
720403 Management
B1
150305 Human Resources Management
1503 Business and Management
Abstract/Summary We review the literature on stress in organizational settings and, based on a model of job insecurity and emotional intelligence by Jordan, Ashkanasy and Härtel (2002), present a new model where affective responses associated with stress mediate the impact of workplace stressors on individual and organizational performance outcomes. Consistent with Jordan et al., emotional intelligence is a key moderating variable. In our model, however, the components of emotional intelligence are incorporated into the process of stress appraisal and coping. The chapter concludes with a discussion of the implications of these theoretical developments for understanding emotional and behavioral responses to workplace.
Keyword Stress appraisal
Emotional intelligence
Workplace stressors
Q-Index Code B1

 
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Created: Tue, 14 Aug 2007, 11:41:46 EST