Organizational communication: Challenges for the new century

Jones, Elizabeth L., Watson, Bernadette M., Gardner, John M. J. and Gallois, Cynthia (2004) Organizational communication: Challenges for the new century. Journal of Communication, 54 4: 722-750. doi:10.1093/joc/54.4.722

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Author Jones, Elizabeth L.
Watson, Bernadette M.
Gardner, John M. J.
Gallois, Cynthia
Title Organizational communication: Challenges for the new century
Journal name Journal of Communication   Check publisher's open access policy
ISSN 0021-9916
Publication date 2004-12
Sub-type Critical review of research, literature review, critical commentary
DOI 10.1093/joc/54.4.722
Volume 54
Issue 4
Start page 722
End page 750
Total pages 29
Editor W.C. Benoit
Place of publication Cary, NC, U.S.A.
Publisher Oxford University Press
Collection year 2004
Language eng
Subject C1
380108 Industrial and Organisational Psychology
751099 Communication not elsewhere classified
380105 Social and Community Psychology
170107 Industrial and Organisational Psychology
1701 Psychology
Formatted abstract
Organizational communication covers an eclectic mix of approaches, theories, and methodologies, developed within organizational settings or applied from other areas. The authors start their assessment of recent literature with 6 challenges for the field that have been delineated in previous reviews: (a) to innovate in theory and methodology, (b) to acknowledge the role of ethics, (c) to move from micro- to macrolevel issues, (d) to examine new organizational structures and technologies, (e) to understand the communication of organizational change, and (f) to explore diversity and intergroup aspects of communication. All 6 challenges implicate the importance of considering the intergroup level of analysis as well as the interpersonal and organizational levels, to undertake multilevel research in context, and to consider the role and place of voice in organizations. Finally, researchers must make their research ethical and consequential.
© 2004 International Communication Association.
Keyword Computer-mediated Communication
Social Identity Theory
Knowledge Management
Impression Management
Crisis Communication
Employee Adjustment
Tumor necrosis factor
Interleukin-1 recombinant antag
Q-Index Code C1

Document type: Journal Article
Sub-type: Critical review of research, literature review, critical commentary
Collections: Excellence in Research Australia (ERA) - Collection
2005 Higher Education Research Data Collection
School of Psychology Publications
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Citation counts: TR Web of Science Citation Count  Cited 43 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 65 times in Scopus Article | Citations
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Created: Wed, 15 Aug 2007, 03:17:45 EST