Trust me, I'm your boss: Trust and power in supervisor-supervisee communication

Willemyns, Michael, Gallois, Cynthia and Callan, Victor J. (2003) Trust me, I'm your boss: Trust and power in supervisor-supervisee communication. International Journal of Human Resource Management, 14 1: 117-127. doi:10.1080/09585190210158547

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Author Willemyns, Michael
Gallois, Cynthia
Callan, Victor J.
Title Trust me, I'm your boss: Trust and power in supervisor-supervisee communication
Journal name International Journal of Human Resource Management   Check publisher's open access policy
ISSN 0958-5192
Publication date 2003
Sub-type Article (original research)
DOI 10.1080/09585190210158547
Volume 14
Issue 1
Start page 117
End page 127
Total pages 11
Place of publication London
Publisher Routledge
Collection year 2003
Language eng
Subject C1
350201 Human Resources Management
750101 Employment
720403 Management
Abstract This study examined employees' perceptions of trust, power and mentoring in manager-employee relationships in a variety of sectors, including health care, education, hospitality and retail. The main theoretical frameworks used were communication accommodation theory and social identity theory, in examining the manager-employee relationships from an in-group/out-group perspective. Computer-aided content analyses revealed a number of emergent communication and relationship themes that impact upon the level of 'in-groupness' and therefore trust in supervisor-supervisee relationships. While it may be illusory to believe that any organization can enjoy complete trust among its workforce, it is clear that certain communication characteristics can result in greater trust in manager-employee relationships, even within the context of organizational constraints. It is argued that the results of the study could be used to inform human resource management academics of key aspects of managerial communication that should be further researched, and also provide insights into the main communication skills that managers should focus upon to improve trust in the workplace.
Keyword Trust
Q-Index Code C1

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Created: Wed, 15 Aug 2007, 02:35:21 EST