Organizational aspects of e-referrals

Wootton, R, Harno, K and Reponen, J (2003) Organizational aspects of e-referrals. Journal of Telemedicine And Telecare, 9 Supp 2: S76-S79.

Author Wootton, R
Harno, K
Reponen, J
Title Organizational aspects of e-referrals
Journal name Journal of Telemedicine And Telecare   Check publisher's open access policy
ISSN 1357-633X
Publication date 2003
Sub-type Article (original research)
Volume 9
Issue Supp 2
Start page S76
End page S79
Total pages 4
Editor Prof Richard Wootton
Place of publication London
Publisher Royal Society of Medicine
Collection year 2003
Language eng
Subject C1
329999 Medical and Health Sciences not elsewhere classified
730199 Clinical health not specific to particular organs, diseases and conditions
Abstract Three different, well established systems for e-referral were examined. They ranged from a system in a single country handling a large number of cases (60,000 per year) to a global system covering many countries which handled fewer cases (150 per year). Nonetheless, there appeared to be a number of common features. Whether the purpose is e-transfer or e-consultation, the underlying model of the e-referral process is: the referrer initiates an e-request; the organization managing the process receives it, the organization allocates it for reply; the responder replies to the initiator. Various things can go wrong and the organization managing the e-referral process needs to be able to track requests through the system; this requires various performance metrics. E-referral can be conducted using email, or as messages passed either directly between computer systems or via a Web-link to a server. The experience of the three systems studied shows that significant changes in work practice are needed to launch an e-referral service successfully. The use of e-referral between primary and secondary care improves access to services and can be shown to be cost-effective.
Keyword Telehealth
Health Care Sciences & Services
Q-Index Code C1

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Created: Wed, 15 Aug 2007, 02:26:58 EST