The role of space as both a conflict trigger and a conflict control mechanism in culturally heterogeneous workgroups

Ayoko, O. B. and Härtel, C. E. J. (2003) The role of space as both a conflict trigger and a conflict control mechanism in culturally heterogeneous workgroups. Applied Psychology- An International Review, 52 3: 383-412. doi:10.1111/1464-0597.00141


Author Ayoko, O. B.
Härtel, C. E. J.
Title The role of space as both a conflict trigger and a conflict control mechanism in culturally heterogeneous workgroups
Journal name Applied Psychology- An International Review   Check publisher's open access policy
ISSN 0269-994X
1464-0597
Publication date 2003
Sub-type Article (original research)
DOI 10.1111/1464-0597.00141
Volume 52
Issue 3
Start page 383
End page 412
Total pages 30
Editor Rabi S. Bhagat
Place of publication Oxford, UK
Publisher Blackwell Publishing
Collection year 2003
Language eng
Subject C1
350200 Business and Management
720400 Management and Productivity Issues
380108 Industrial and Organisational Psychology
350201 Human Resources Management
15 Commerce, Management, Tourism and Services
Abstract The diversity literature is replete with examples of poor outcomes in Culturally Heterogeneous Workgroups (CHWs) caused by relational difficulties. Although it is widely recognised that culture shapes people's interpretation of behavior and their style of interaction with others in the workplace, what is ill understood is what the specific conflict triggers of these conflicts are. In this paper, we argue that differences in cultural norms and views of physical and psychological space are major triggers of conflict in CHWs. Findings from a field study support the proposition that different viewpoints regarding the use of space, the inability to retreat from exposure to others, decreased interpersonal space, and privacy invasion moderate the relationship between cultural diversity in the workgroup and the type, frequency, and duration of conflict events in CHWs. The paper represents a first step in elucidating the role of space in cross-cultural interactions in the workplace and how space may be a potentially important conflict control mechanism for managers of culturally diverse workgroups.
Keyword Psychology, Applied
Job-satisfaction
Black-box
Privacy
Performance
Diversity
Leadership
Model
Work
Q-Index Code C1

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
2004 Higher Education Research Data Collection
UQ Business School Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 13 times in Thomson Reuters Web of Science Article | Citations
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Created: Tue, 14 Aug 2007, 19:11:08 EST