A servicing strategy for items sold under warranty

Jack, N and Murthy, DNP (2001) A servicing strategy for items sold under warranty. Journal of The Operational Research Society, 52 11: 1284-1288. doi:10.1057/palgrave.jors.2601223

Author Jack, N
Murthy, DNP
Title A servicing strategy for items sold under warranty
Journal name Journal of The Operational Research Society   Check publisher's open access policy
ISSN 0160-5682
Publication date 2001
Sub-type Article (original research)
DOI 10.1057/palgrave.jors.2601223
Volume 52
Issue 11
Start page 1284
End page 1288
Total pages 5
Place of publication UK
Publisher Palgrave Publishers Ltd
Collection year 2001
Language eng
Subject C1
230117 Operations Research
720205 Industry costs and structure
Abstract When repairable items sold under warranty fail, the rectification action taken by the manufacturer can be either a repair or a replacement, In this paper a new repair-replacement strategy is proposed for the manufacturer when the items are sold with a non-renewing free replacement warranty policy. The strategy involves splitting the warranty period into two intervals where only repairs are carried out, separated by a third interval with at most one replacement.
Keyword Operations Research & Management Science
Free Replacement Warranty
Warranty Servicing Strategies
Minimal Repair
Q-Index Code C1

Document type: Journal Article
Sub-type: Article (original research)
Collection: School of Mechanical & Mining Engineering Publications
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Citation counts: TR Web of Science Citation Count  Cited 39 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 39 times in Scopus Article | Citations
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Created: Tue, 14 Aug 2007, 15:22:33 EST