Analyzing the researcher's work in generating data: The case of complaints

Roulston, K., Baker, C.D. and Liljestrom, A. (2001) Analyzing the researcher's work in generating data: The case of complaints. Qualitative Inquiry, 7 6: 745-772.


Author Roulston, K.
Baker, C.D.
Liljestrom, A.
Title Analyzing the researcher's work in generating data: The case of complaints
Journal name Qualitative Inquiry   Check publisher's open access policy
ISSN 1077-8004
Publication date 2001
Volume 7
Issue 6
Start page 745
End page 772
Total pages 28
Editor N. K. Denzin
Y. Lincoln
Place of publication Thousand Oaks, CA
Publisher Sage
Collection year 2001
Language eng
Subject C1
380203 Discourse and Pragmatics
751000 Communication
Abstract This article investigates the researcher's work in the coproduction (or not) of complaint sequences in research interviews. Using a conversation analytic approach, we show how the interviewer's management of complaint sequences in a research setting is consequential for subsequent talk and thus directly affects the data generated. In the examples shown here, researchers sharing cocategorial incumbency with respondents may well provide spaces for research participants to formulate complaints. This article examines sequences of talk surrounding complaints to show how researchers generate complaints (or not) and handle unsafe complaints. Researchers are able to provoke specific types of accounts from respondents, whereas their respondents may actively resist the researchers' direction. For researchers using the interview as a method of data generation, examination of complaint sequences and how these appear in interview data provides insight into how interview talk is coproduced and managed within a socially situated setting.
Keyword data generation
conversation analysis
complaints
research interviews
Q-Index Code C1

Document type: Journal Article
Collection: School of Social Science Publications
 
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Created: Tue, 14 Aug 2007, 14:58:25 EST