Australian mental health consumers and carers expect more health management information from community pharmacy

Fejzic, Jasmina, Knox, Kathy, Hattingh, Hendrika Laetitia, Mey, Amary, McConnell, Denise and Wheeler, Amanda J. (2017) Australian mental health consumers and carers expect more health management information from community pharmacy. International Journal of Pharmacy Practice, . doi:10.1111/ijpp.12356


Author Fejzic, Jasmina
Knox, Kathy
Hattingh, Hendrika Laetitia
Mey, Amary
McConnell, Denise
Wheeler, Amanda J.
Title Australian mental health consumers and carers expect more health management information from community pharmacy
Journal name International Journal of Pharmacy Practice   Check publisher's open access policy
ISSN 0961-7671
2042-7174
Publication date 2017-03-16
Sub-type Article (original research)
DOI 10.1111/ijpp.12356
Open Access Status Not yet assessed
Total pages 9
Place of publication Chichester, West Sussex, United Kingdom
Publisher John Wiley & Sons
Collection year 2018
Language eng
Formatted abstract
Objective: To identify the health management information needs of Australian mental health consumers and carers and explore the role of community pharmacy in meeting those needs.

Method: Interviews and focus groups were conducted with a purposive convenience sample of 74 mental health consumers and carers across three Australian states, representing metropolitan, rural and remote settings, including those with culturally and linguistically diverse backgrounds. Recruitment and interviews continued until data saturation was reached. Interviews and group discussions were digitally recorded and transcribed verbatim, and data were managed using NVivo® software. A ‘coding framework’ or set of themes was created, and all transcripts were coded accordingly. Thematic analysis was informed by a general inductive approach.

Results: Participants had unmet needs for information from community pharmacy. They expressed the requirement for receiving easy-to-understand, relevant medication information about mental health management from community pharmacy staff, communicated in a respectful way, with clear and comprehensive medication labelling, while respecting consumer privacy.

Conclusion: The information needs of mental health consumers and carers remain largely unmet within Australian community pharmacy. This was particularly evident regarding the provision of information about adverse effects of medicines. The overall perceived lack of information is experienced as disempowering.

Practice implications: Australian community pharmacy is well placed to respond to the unmet demand for information needs of mental health consumers and carers. While many community pharmacies are embracing the principles of patient-centred care, there is an opportunity to optimise the quality of care provided to mental health consumers and carers.
Keyword Australia
Community pharmacy
Mental health
Consumers
Information needs
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
School of Pharmacy Publications
 
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Created: Fri, 17 Mar 2017, 13:03:38 EST by Jasmina Fejzic on behalf of School of Pharmacy