Client satisfaction and empowerment through social work intervention

Walsh, T. K. E. and Lord, B. (2004) Client satisfaction and empowerment through social work intervention. Social Work In Health Care, 38 4: 37-56. doi:10.1300/J010v38n04_03

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Author Walsh, T. K. E.
Lord, B.
Title Client satisfaction and empowerment through social work intervention
Journal name Social Work In Health Care   Check publisher's open access policy
ISSN 0098-1389
1541-034X
Publication date 2004
Sub-type Article (original research)
DOI 10.1300/J010v38n04_03
Volume 38
Issue 4
Start page 37
End page 56
Total pages 20
Place of publication New York
Publisher Hawarth Press Inc
Language eng
Abstract This Study examines the utility of satisfaction questionnaires in gauging the effectiveness of social work services in a paediatric hospital setting. Participants completed an empowerment scale before seeing a social worker. Approximately four weeks later, participants completed the empowerment scale again, at which time they also completed a satisfaction questionnaire. The difference between the pre- and post-test empowerment scores was compared with the satisfaction scores, and the influence of some demographic and intervention variables was examined. The results indicated that there was no significant relationship between participants' reported level of satisfaction with the social work service provided and the change in participants' empowerment scores before and after intervention. Most demographic and intervention. variables tested did not yield any significant associations with satisfaction or change in empowerment. However, it was found that those who received both counselling and practical assistance (rather than only one or the other) and those with a higher level of education were more likely to report an increase in their level of empowerment after receiving social work intervention. This study lends further support to the contention that satisfaction questionnaires alone may not provide reliable information with regard to the utility and effectiveness of paediatric hospital social work intervention.
Keyword Social Work
Client Satisfaction
Empowerment
Evolution Of' Social Work
Consumer Feedback
Referral
Patient Satisfaction
Health-care
Service
Perceptions
Perspective
Families
Children
Q-Index Code C1

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
TC Beirne School of Law Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 19 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 28 times in Scopus Article | Citations
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Created: Mon, 13 Aug 2007, 14:22:11 EST