Attitudinal similarities and differences of hotel frontline occupations

Robinson, Richard N.S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor J. (2016) Attitudinal similarities and differences of hotel frontline occupations. International Journal of Contemporary Hospitality Management, 28 5: 1051-1072. doi:10.1108/IJCHM-08-2014-0391

Author Robinson, Richard N.S.
Kralj, Anna
Solnet, David J.
Goh, Edmund
Callan, Victor J.
Title Attitudinal similarities and differences of hotel frontline occupations
Journal name International Journal of Contemporary Hospitality Management   Check publisher's open access policy
ISSN 0959-6119
Publication date 2016
Year available 2016
Sub-type Article (original research)
DOI 10.1108/IJCHM-08-2014-0391
Open Access Status Not Open Access
Volume 28
Issue 5
Start page 1051
End page 1072
Total pages 22
Place of publication Bingley, United Kingdom
Publisher Emerald Group Publishing
Collection year 2017
Language eng
Formatted abstract
The purpose of this study is to identify across a number of workplace variables the similarities and differences in attitudes between three key frontline hotel worker groups: housekeepers, front office employees and food and beverage front-of-house staff.

A qualitative study was conducted using 25 semi-structured interviews with frontline workers employed in full-service hotels across Eastern Australia. Analysis was augmented through the Leximancer® software package to develop relational themes in the aggregation and disaggregation of the occupations.

Although work/life balance was a common theme across the three occupations, several distinct attitudinal differences emerged, in particular regarding perceptions of one occupational group towards another.

Practical implications
This study highlights the importance of hotel managers being cognisant of occupational differences and collecting data capable of assisting in the identification of these differences. Several practitioner relevant recommendations are made.

This exploratory study challenges assumptions regarding a “pan-industrial” hospitality occupational community and applies an emerging qualitative software package to highlight occupational differences and relational perceptions.
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
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Created: Mon, 13 Jun 2016, 11:10:06 EST by Karen Morgan on behalf of UQ Business School