Key enablers for knowledge management for Australian not-for-profit organizations: building an integrated approach to build, maintain, and sustain KM

Hume, Craig and Hume, Margee (2014). Key enablers for knowledge management for Australian not-for-profit organizations: building an integrated approach to build, maintain, and sustain KM. In José Antonio Ariza-Montes and Ana María Lucia-Casademunt (Ed.), ICT management in non-profit organizations (pp. 17-35) Hershey, PA, United States: IGI Global. doi:10.4018/978-1-4666-5974-2.ch002


Author Hume, Craig
Hume, Margee
Title of chapter Key enablers for knowledge management for Australian not-for-profit organizations: building an integrated approach to build, maintain, and sustain KM
Title of book ICT management in non-profit organizations
Place of Publication Hershey, PA, United States
Publisher IGI Global
Publication Year 2014
Sub-type Research book chapter (original research)
DOI 10.4018/978-1-4666-5974-2.ch002
Open Access Status Not Open Access
Year available 2014
Series Advances in business information systems and analytics (ABISA) book series
ISBN 9781466659759
Editor José Antonio Ariza-Montes
Ana María Lucia-Casademunt
Chapter number 2
Start page 17
End page 35
Total pages 19
Total chapters 14
Language eng
Abstract/Summary Not-for-Profit (NFPs) organizations operate in an increasingly competitive marketplace for funding, staff and volunteers, and donations. Further, NFPs, both in Australia and internationally, are growing rapidly in number in response to increasing needs for humanitarian services and environmental sustainability that local and national governments and established international aid organizations cannot or struggle to provide effectively. Many NFPs are being driven to adopt more commercial practices in order to improve their donor appeal, government grant applications, staff/volunteer retention, and service delivery. Knowledge Management (KM) is one such "corporate" practice being explored to address the increasingly competitive environment. Although the concept of knowledge management may be basically understood in NFPs, researchers and NFP managers are yet to explore and fully understand the complex inter-relationships of organizational culture, ICT, internal marketing, employee engagement, and performance management as collective enablers on the capture, coordination, diffusion, and renewal of knowledge in a NFP environment. This chapter presents research into the relationship of KM with those enabling elements and presents an implementation model to assist NFPs to better understand how to plan and sustain KM activity from integrated organisational and knowledge worker perspectives. The model emphasises an enduring integrated approach to KM to drive and sustain the knowledge capture and renewal continuum. The model provides an important contribution on "how to" do KM.
Q-Index Code B1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Book Chapter
Collection: UQ Business School Publications
 
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Created: Wed, 25 May 2016, 16:01:10 EST by Anthony Yeates on behalf of Learning and Research Services (UQ Library)