What about us? Exploring small to medium Australian not for-profit firms and knowledge management

Hume, Craig and Hume, Margee (2016) What about us? Exploring small to medium Australian not for-profit firms and knowledge management. Journal of Knowledge Management, 20 1: 104-124. doi:10.1108/JKM-12-2014-0497

Author Hume, Craig
Hume, Margee
Title What about us? Exploring small to medium Australian not for-profit firms and knowledge management
Journal name Journal of Knowledge Management   Check publisher's open access policy
ISSN 1758-7484
Publication date 2016-02
Sub-type Article (original research)
DOI 10.1108/JKM-12-2014-0497
Volume 20
Issue 1
Start page 104
End page 124
Total pages 21
Place of publication Bingley, United Kingdom
Publisher Emerald Group Publishing
Collection year 2017
Language eng
Formatted abstract
– The aim of this paper is to research the practice of knowledge management (KM) in not-for-profit (NFP), small and medium enterprises (SMEs) to identify gaps in the current body of knowledge. Previous work has been conducted in small, medium and large enterprises; however, NFP SMEs have been underexamined. Given the prevalence of NFP, SMEs’ further research is warranted.

– Using a case study methodology, this research advances previous KM work (Hume and Hume, 2008). Based on previous work in SMEs, KM and the application to NFP organizations, this work offers a set of propositions related to strategic development of KM in NFP organizations with multiple data sources across hierarchical levels sought and analyzed within each of the case studies. This process provided data variation. Collection continued until theoretical saturation was achieved. The paper supports analysis with the use of Leximancer 3.0 and offers a unique approach to qualitative research using textual and narrative analysis.

– This paper explores the definition of knowledge, the importance of knowledge planning, capture and diffusion and offers development in NFP SMEs. The paper concludes by introducing the link between KM and internal marketing to address the importance of cultural and social issues of “me” which are central to knowledge capture, renewal and sustainable KM in NFP organizations. The paper introduces socialization strategies and informal knowledge capture specific to the transient, volunteer and permanent employee mix in NFP organizations and introduces the notion of understanding the significance of social mission to employees and volunteers in the embodiment of KM.

Research limitations/implications
– This study has aimed to access all empirical articles in the field of KM in SMEs. To ensure the consideration of the advancement in wireless, mobile computing technology and smartphones as KM support, articles from 2005 onwards were primarily sought. This search restriction has limited the role of earlier works in the research. It is arguable that the sample cases may not offer a comprehensive coverage of all NFP firms, with the qualitative approach further limiting the generalization of the findings.

– To the best of the authors’ knowledge, KM has been applied specifically in very few NFP SME firms, with scant exploration of the constructs of socialization, social mission and informal knowledge structure in NFP considered or previously published in academic journals.
Keyword Internal marketing
Knowledge management
Knowledge management systems
Knowledge sharing
Knowledge transfer
Non-profit organizations
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
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Created: Wed, 25 May 2016, 15:55:18 EST by Anthony Yeates on behalf of Learning and Research Services (UQ Library)