An illustration of multiple-stakeholder perspective using a survey across Australia, China and Japan

Avkiran, Necmi Kemal (2016) An illustration of multiple-stakeholder perspective using a survey across Australia, China and Japan. Annals of Operations Research, 1-29. doi:10.1007/s10479-016-2191-7


Author Avkiran, Necmi Kemal
Title An illustration of multiple-stakeholder perspective using a survey across Australia, China and Japan
Journal name Annals of Operations Research   Check publisher's open access policy
ISSN 1572-9338
0254-5330
Publication date 2016-04-16
Year available 2016
Sub-type Article (original research)
DOI 10.1007/s10479-016-2191-7
Open Access Status Not Open Access
Start page 1
End page 29
Total pages 29
Place of publication New York, NY, United States
Publisher Springer New York LLC
Collection year 2017
Language eng
Abstract The primary objective of the article is to illustrate how to develop a multiple stakeholder perspective (MSP) on a common set of financial ratios using a cross-country survey and reflect this information in a single comparative bank performance estimate. Data Envelopment Analysis brings together the varying perspectives of five key stakeholders, namely, regulators, shareholders, customers, bank managers and employees. I develop the MSP approach by taking advantage of a recent online survey of stakeholder perceptions on key financial ratios across the major trading partners Australia, China and Japan. Insights gained through MSP can guide regulatory vigor, promotional or public relations activities, raising of equity capital in overseas markets and other cross-border operations such as positioning an institution’s international presence in a host country.
Keyword Banking
Data envelopment analysis
Marketing
Multiple stakeholders
Ranking
Regulation
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
 
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Created: Tue, 03 May 2016, 00:31:54 EST by System User on behalf of Learning and Research Services (UQ Library)