The influence of routine interdependence and skillful accomplishment on the coordination of standardizing and customizing

Spee, Paul, Jarzabkowski, Paula and Smets, Michael (2016) The influence of routine interdependence and skillful accomplishment on the coordination of standardizing and customizing. Organization Science, 27 3: 759-781. doi:10.1287/orsc.2016.1050


Author Spee, Paul
Jarzabkowski, Paula
Smets, Michael
Title The influence of routine interdependence and skillful accomplishment on the coordination of standardizing and customizing
Journal name Organization Science   Check publisher's open access policy
ISSN 1047-7039
1526-5455
Publication date 2016-05
Year available 2016
Sub-type Article (original research)
DOI 10.1287/orsc.2016.1050
Open Access Status Not yet assessed
Volume 27
Issue 3
Start page 759
End page 781
Total pages 23
Place of publication Catonsville, MD United States
Publisher Institute for Operations Research and the Management Sciences
Collection year 2017
Language eng
Abstract This paper advances understanding of the coordination of interdependence between multiple intersecting routines and its influence on the balancing of coexisting ostensive patterns. Building on a professional service routine—the deal appraisal routine—and its intersections with four related routines, we develop a dynamic framework that explains the coordination of standardization and flexibility in four ways. First, intersecting routines have shifting salience in the performance of a focal routine, and this shifting salience is enacted through professional skill and judgment. Second, each intersection amplifies pressure toward one or the other ostensive pattern thus introducing dynamism into the balancing of competing ostensive patterns. Third, professionals skillfully acknowledge these pressures from intersecting routines to orient toward one ostensive pattern and then reorient the performance of the routine toward the opposite ostensive pattern. Fourth, this balancing act, which we theorize as reciprocal task interdependence, occurs within the moment of performing each task, so providing a highly dynamic understanding of the association between routine interdependence and the coordination of coexisting ostensive patterns.
Keyword Standardization
Flexibility
Interdependence
Skillful accomplishment
Professional service routines
Reinsurance
Practice
Ethnography
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
 
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Created: Fri, 22 Apr 2016, 09:08:21 EST by Karen Morgan on behalf of UQ Business School