An exploratory study of knowledge, skills and abilities (KSAs) needed in undergraduate hospitality curriculums in the convention industry

Phelan, Kelly Virginia and Mills, Juline E. (2010) An exploratory study of knowledge, skills and abilities (KSAs) needed in undergraduate hospitality curriculums in the convention industry. Journal of Human Resources in Hospitality and Tourism, 10 1: 96-116. doi:10.1080/15332845.2010.500244


Author Phelan, Kelly Virginia
Mills, Juline E.
Title An exploratory study of knowledge, skills and abilities (KSAs) needed in undergraduate hospitality curriculums in the convention industry
Journal name Journal of Human Resources in Hospitality and Tourism   Check publisher's open access policy
ISSN 1533-2845
1533-2853
Publication date 2010
Year available 2010
Sub-type Article (original research)
DOI 10.1080/15332845.2010.500244
Open Access Status Not Open Access
Volume 10
Issue 1
Start page 96
End page 116
Total pages 21
Place of publication Philadelphia, PA United States
Publisher Routledge
Language eng
Formatted abstract
The convention industry continues to suffer from a lack of qualified professionals; a phenomenon which persists due to increasing demand for personnel as a result of more meeting facilities, a growing number of events held annually, and the aging of current employees. The high costs associated with hiring and training new employees makes convention firms hesitant to employ inexperienced individuals. Recent college graduates often fall into this category as they have limited work experience and field knowledge. This study was designed to articulate the knowledge, skills, and abilities necessary for students to be successful in convention management positions. Results of the data analysis yielded five pillars of human resource needs in the convention industry; notably: planning skills, professionalism, work ethic, personality traits, and self management. Details of these pillars are presented, along with recommendations for future research.
Keyword Convention management
Undergraduate curriculum
Knowledge, skills, and abilities
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
 
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Created: Tue, 12 Apr 2016, 10:37:15 EST by Karen Morgan on behalf of UQ Business School