The hospitality consumption experiences of parents and carers with children: a qualitative study of foodservice settings

Lugosi, Peter, Robinson, Richard N. S., Golubovskaya, Maria and Foley, Laura (2016) The hospitality consumption experiences of parents and carers with children: a qualitative study of foodservice settings. International Journal of Hospitality Management, 54 84-94. doi:10.1016/j.ijhm.2016.01.012


Author Lugosi, Peter
Robinson, Richard N. S.
Golubovskaya, Maria
Foley, Laura
Title The hospitality consumption experiences of parents and carers with children: a qualitative study of foodservice settings
Journal name International Journal of Hospitality Management   Check publisher's open access policy
ISSN 0278-4319
1873-4693
Publication date 2016-04-01
Year available 2016
Sub-type Article (original research)
DOI 10.1016/j.ijhm.2016.01.012
Open Access Status Not Open Access
Volume 54
Start page 84
End page 94
Total pages 11
Place of publication Kidlington, Oxford, United Kingdom
Publisher Pergamon Press
Collection year 2017
Language eng
Abstract Drawing on research conducted in Australia and the United Kingdom, this paper addresses two questions: first, how is parenting and childcare provision performed within restaurants, cafes and pubs; and second, how are different aspects of hospitality provision entangled with parent, carer and children's experiences? The findings show how gestures of hospitality, particularly service interactions that are tailored to meet the specialist needs of these consumers, can create positive emotions and encourage customer loyalty. Furthermore, the data show the importance of recognising children as sovereign consumers. We conclude that responding directly to children's needs can augment their experiences and hence, those of their carers and other patrons. The paper identifies a number of implications for management practice and several avenues for future research
Keyword Children
Consumer
Experience
Family
Foodservice
Parents
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
 
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