Profile information and business outcomes of providers in electronic service marketplaces: an empirical investigation

Assemi, Behrang and Schlagwein, Daniel (2012). Profile information and business outcomes of providers in electronic service marketplaces: an empirical investigation. In: John Lamp, Proceedings of the 23rd Australasian Conference on Information Systems (ACIS 2012). Australasian Conference on Information Systems (ACIS), Geelong, Australia, (). 3-5 December 2012.

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Name Description MIMEType Size Downloads
Author Assemi, Behrang
Schlagwein, Daniel
Title of paper Profile information and business outcomes of providers in electronic service marketplaces: an empirical investigation
Conference name Australasian Conference on Information Systems (ACIS)
Conference location Geelong, Australia
Conference dates 3-5 December 2012
Proceedings title Proceedings of the 23rd Australasian Conference on Information Systems (ACIS 2012)
Place of Publication Geelong, Victoria
Publisher ACIS
Publication Year 2012
Sub-type Fully published paper
ISBN 9781741561722
Editor John Lamp
Total pages 10
Language eng
Abstract/Summary Electronic service marketplaces (ESMs) have become major exchange platforms for the online outsourcing of different services – especially software development – to providers. Provider profiles on ESMs encompass extensive information regarding the activities and transactions of providers and they are a main source of information for customers. Such profile information significantly facilitates the relationship development between customers and providers. The existing literature has focused on the impact of the ratings of providers, but so far has not investigated the impact of the other available profile information. Building on the integrated information response model, this study investigates how information presented by providers as well as information provided by the ESM influences the business outcomes of the providers. Based on data collected from one of the major ESMs, we found that profile information indeed has a significant impact on the business outcomes of providers.
Keyword Electronic service marketplace
ESM profile
Information
Integrated information response model
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Conference Paper
Collection: School of Civil Engineering Publications
 
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Created: Fri, 29 Jan 2016, 10:08:33 EST by Behrang Assemi on behalf of School of Civil Engineering