Designing electronic information systems for the future: Social workers and the challenge of New Public Management

Gillingham, Philip and Graham, Timothy (2015) Designing electronic information systems for the future: Social workers and the challenge of New Public Management. Critical Social Policy, 36 2: 187-204. doi:10.1177/0261018315620867


Author Gillingham, Philip
Graham, Timothy
Title Designing electronic information systems for the future: Social workers and the challenge of New Public Management
Journal name Critical Social Policy   Check publisher's open access policy
ISSN 0261-0183
1461-703X
Publication date 2015-12-10
Year available 2015
Sub-type Critical review of research, literature review, critical commentary
DOI 10.1177/0261018315620867
Open Access Status Not Open Access
Volume 36
Issue 2
Start page 187
End page 204
Total pages 18
Place of publication London, United Kingdom
Publisher Sage Publications
Collection year 2016
Language eng
Abstract There is a well-established critique of current forms of electronic information systems (IS) in social work organisations and attention is now turning to their redesign for the future. In this article we go beyond critiques that have established how this occurred to explore one of the reasons why current forms of IS have been observed to undermine frontline practice. In the same way that technological artefacts are observed to mediate human action by ‘configuring the user’, IS have also been developed, or configured, according to ideas about how things should be done, known as ‘embodied structures’. In this article, examples of IS functionality are drawn upon to demonstrate how the logics of New Public Management (NPM) have been embodied in current forms of IS. It is argued that the logics of NPM must be challenged if new forms of IS are to be developed that amplify the ability of practitioners.
Keyword Electronic information systems
Embodied structures
New Public Management
Participatory design
Social workers
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Critical review of research, literature review, critical commentary
Collections: Official 2016 Collection
School of Nursing, Midwifery and Social Work Publications
School of Social Science Publications
 
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Created: Sat, 12 Dec 2015, 11:36:13 EST by Philip Gillingham on behalf of School of Nursing, Midwifery and Social Work