Using a Delphi approach to identify managers' preferences for visitor interpretation at Canterbury Cathedral World Heritage Site

Ballantyne, Roy, Hughes, Karen and Bond, Nigel (2016) Using a Delphi approach to identify managers' preferences for visitor interpretation at Canterbury Cathedral World Heritage Site. Tourism Management, 54 72-80. doi:10.1016/j.tourman.2015.10.014


Author Ballantyne, Roy
Hughes, Karen
Bond, Nigel
Title Using a Delphi approach to identify managers' preferences for visitor interpretation at Canterbury Cathedral World Heritage Site
Journal name Tourism Management   Check publisher's open access policy
ISSN 0261-5177
1879-3193
Publication date 2016-06-01
Year available 2016
Sub-type Article (original research)
DOI 10.1016/j.tourman.2015.10.014
Open Access Status Not Open Access
Volume 54
Start page 72
End page 80
Total pages 9
Place of publication Kidlington, Oxford, United Kingdom
Publisher Pergamon Press
Collection year 2017
Language eng
Formatted abstract
Religious heritage sites have seen a remarkable increase in tourist visitation. To cater for the changing, and sometimes conflicting needs of visitors, many religious sites are developing interpretive plans to enhance the provision of on-site experiences. Interpretive plans are normally negotiated between the owners/managers of a site and an interpretation team. This study uses a Delphi approach to ‘negotiate’ owner/management preferences regarding key interpretive topics and themes to inform the development of a visitor interpretive plan for the Canterbury Cathedral World Heritage Site. Sixty-eight interpretive topics were reduced to twenty-one grouped under three themes: past, present and future spiritual development; aesthetic and architectural features; and the cathedral as a working community. The usefulness of the Delphi approach as a means to negotiate a consensus view of owners/managers' interpretive priorities and preferences within a planning context is discussed. Methodological issues arising when using a Delphi approach are also addressed.
Keyword Canterbury Cathedral
Delphi technique
Religious heritage site
Visitor interpretation
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
 
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