Do consumer voices in health-care citizens' juries matter?

Krinks, Rachael, Kendall, Elizabeth, Whitty, Jennifer A. and Scuffham, Paul A. (2015) Do consumer voices in health-care citizens' juries matter?. Health Expectations, . doi:10.1111/hex.12397

Author Krinks, Rachael
Kendall, Elizabeth
Whitty, Jennifer A.
Scuffham, Paul A.
Title Do consumer voices in health-care citizens' juries matter?
Journal name Health Expectations   Check publisher's open access policy
ISSN 1369-6513
Publication date 2015
Year available 2015
Sub-type Article (original research)
DOI 10.1111/hex.12397
Open Access Status Not Open Access
Total pages 8
Place of publication Chichester, West Sussex, United Kingdom
Publisher Wiley-Blackwell Publishing
Collection year 2016
Language eng
Formatted abstract
There is widespread agreement that the public should be engaged in health-care decision making. One method of engagement that is gaining prominence is the citizens’ jury, which places citizens at the centre of the deliberative process. However, little is known about how the jury process works in a health-care context. There is even less clarity about how consumer perspectives are heard within citizens’ juries and with what consequences.

This paper focuses on what is known about the role of consumer voices within health-care citizens’ juries, how these voices are heard by jurors and whether and in what ways the inclusion or exclusion of such voices may matter.

Consumer voices are not always included in health-care citizens’ juries. There is a dearth of research on the conditions under which consumer voices emerge (or not), from which sources and why. As a result, little is known about what stories are voiced or silenced, and how such stories are heard by jurors, with what consequences for jurors, deliberation, decision-makers, policy and practice.

Discussion and Conclusion
The potential role of consumer voices in influencing deliberations and recommendations of citizens’ juries requires greater attention. Much needed knowledge about the nuances of deliberative processes will contribute to an assessment of the usefulness of citizens’ juries as a public engagement mechanism.
Keyword Citizen deliberation
Citizens' juries
Consumer voice
Health care priorities
Patient and public involvement
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
School of Medicine Publications
School of Pharmacy Publications
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