Electronic Information Systems and Human Service Organizations: The Needs of Managers

Gillingham, Philip (2016) Electronic Information Systems and Human Service Organizations: The Needs of Managers. Human Service Organizations Management, Leadership and Governance, 40 1: 51-61. doi:10.1080/23303131.2015.1069232


Author Gillingham, Philip
Title Electronic Information Systems and Human Service Organizations: The Needs of Managers
Journal name Human Service Organizations Management, Leadership and Governance   Check publisher's open access policy
ISSN 2330-314X
2330-3131
Publication date 2016
Year available 2015
Sub-type Article (original research)
DOI 10.1080/23303131.2015.1069232
Open Access Status Not yet assessed
Volume 40
Issue 1
Start page 51
End page 61
Total pages 11
Place of publication Philadelphia, PA, United States
Publisher Routledge
Collection year 2016
Language eng
Formatted abstract
It has been acknowledged that electronic information systems (IS) implemented in human service organizations (HSOs) have undermined frontline practice and privileged the needs of managers over those of practitioners. Attention has turned to how they might be better designed to meet the needs of practitioners, but understanding the needs of managers in relation to IS is also crucial. Based on the findings of ethnographic research, insights are provided into the needs of managers in HSOs in relation to IS. The implications for making effective use of current designs of IS and future IS design are discussed.
Keyword effective technology use
electronic information systems
human service managers
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
School of Nursing, Midwifery and Social Work Publications
 
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