Perceived trustworthiness within the organization: The moderating impact of communication frequency on trustor and trustee effects

Becerra, Manuel and Gupta, Anil K. (2003) Perceived trustworthiness within the organization: The moderating impact of communication frequency on trustor and trustee effects. Organization Science, 14 1: 32-44. doi:10.1287/orsc.14.1.32.12815


Author Becerra, Manuel
Gupta, Anil K.
Title Perceived trustworthiness within the organization: The moderating impact of communication frequency on trustor and trustee effects
Journal name Organization Science   Check publisher's open access policy
ISSN 1047-7039
1526-5455
Publication date 2003
Sub-type Article (original research)
DOI 10.1287/orsc.14.1.32.12815
Open Access Status Not Open Access
Volume 14
Issue 1
Start page 32
End page 44
Total pages 13
Place of publication Catonsville, MD United States
Publisher Institute for Operations Research and the Management Sciences (I N F O R M S)
Language eng
Formatted abstract
This paper investigates the antecedents of intraorganizational trust and, more specifically, how the frequency of communication between trustor and trustee moderates the impact of these factors on perceived trustworthiness. Data on 157 dyadic relationships among 50 senior managers within a multinational corporation confirm that the effect of both trustor, as well as trustee characteristics on the level of perceived trustworthiness, is moderated by the frequency of communication between the two parties. As communication frequency increases, the trustor's general attitudinal predisposition towards peers becomes less important as a determinant of his/her evaluation of trustworthiness of other managers within the organization. In contrast, as communication frequency increases, the trustor's and trustee's contexts within the organization become more important determinants of perceived trustworthiness.
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
 
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Created: Fri, 02 Oct 2015, 15:33:55 EST by Susan Peeters on behalf of UQ Business School