Different patterns of usage of e-government services: a preliminary study

Wallang, Muslimin, Henman, Paul and Gillingham, Philip (2015). Different patterns of usage of e-government services: a preliminary study. In: Carl Adams, Proceedings of the 15th European Conference on eGovernment, ECEG 2015. 15th European Conference on eGovernment, University of Portsmouth, Portsmouth, United Kingdom, (436-442). 18-19 June 2015.

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Name Description MIMEType Size Downloads
Author Wallang, Muslimin
Henman, Paul
Gillingham, Philip
Title of paper Different patterns of usage of e-government services: a preliminary study
Conference name 15th European Conference on eGovernment
Conference location University of Portsmouth, Portsmouth, United Kingdom
Conference dates 18-19 June 2015
Proceedings title Proceedings of the 15th European Conference on eGovernment, ECEG 2015
Journal name Proceedings of the European Conference on e-Government, ECEG
Publisher Academic Conferences Limited
Publication Year 2015
Sub-type Fully published paper
Open Access Status Not Open Access
ISBN 9781910810194
9781910810200
ISSN 2049‐1026
2049-1034
Editor Carl Adams
Volume 2015-January
Start page 436
End page 442
Total pages 7
Collection year 2016
Language eng
Abstract/Summary The aim of this article was to evaluate the conceptual framework that was proposed by conducting a scoping study. From the extant literature, this study identified several factors related to an individual’s use of e-government services. In addition, previous studies showed that there are different patterns of use of e-government services, particularly for developing countries.Therefore, a scoping study was undertaken in order to understand the nature of how individuals determine their use of different e-government services, especially for Malaysian citizens. The template analysis proposed by King (2004) was employed for the data analysis. As a result, a number of determinants were reduced after the scoping study and the conceptual framework was revised and a list of hypotheses was formulated.The themes and codes generated from the scoping study helped the researcher in the second phase of the research –questionnaire design.
Keyword Adoption model
E-Government use
Relative advantage
Scoping study
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ

 
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