Trust and team performance: a meta-analysis of main effects, contingencies, and qualifiers

de Jong, Bart, Dirks, Kurt and Gillespie, Nicole (2015). Trust and team performance: a meta-analysis of main effects, contingencies, and qualifiers. In: Academy of Management Best Paper Proceedings. Academy of Management 2015 Annual Meeting, Vancouver Canada, (). August 2015. doi:10.5465/AMBPP.2015.234

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Author de Jong, Bart
Dirks, Kurt
Gillespie, Nicole
Title of paper Trust and team performance: a meta-analysis of main effects, contingencies, and qualifiers
Conference name Academy of Management 2015 Annual Meeting
Conference location Vancouver Canada
Conference dates August 2015
Convener Academy of Management
Proceedings title Academy of Management Best Paper Proceedings
Place of Publication Briarcliff Manor, NY United States
Publisher Academy of Management
Publication Year 2015
Sub-type Fully published paper
DOI 10.5465/AMBPP.2015.234
Open Access Status Not Open Access
Collection year 2016
Language eng
Abstract/Summary Cumulating evidence from 123 independent studies (N=8,452 teams), we meta-analytically examine the fundamental question of whether intrateam trust is systematically related to team performance, and the conditions under which it is particularly important. We propose and test a comprehensive framework encompassing seven contingency factors and four qualifiers of the trust-performance relationship. Our findings reveal a significant main effect confirming that intrateam trust is positively related to team performance. The moderator analyses indicate that the trust- performance relationship is contingent upon various forms of structural dependence among members (i.e., task interdependence, team virtuality, authority differentiation), referent of trust and performance objectivity. The qualifier analyses show that the positive trust-performance relationship holds across cognitive and affective dimensions of trust, across effectiveness and efficiency dimensions of team performance, and after controlling for team trust in leader and past team performance. The study contributes to the literature by: 1) integrating studies on trust in teams; 2) resolving mixed findings regarding the trust-performance relationship; and 3) helping to overcome scholarly skepticism regarding the direct effect of trust on team performance.
Q-Index Code EX
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Conference Paper
Collections: Non HERDC
UQ Business School Publications
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Created: Thu, 10 Sep 2015, 12:14:59 EST by Ms Nicole Gillespie on behalf of UQ Business School