Interprofessional communication training: benefits to practicing pharmacists

Luetsch, Karen and Rowett, Debra (2015) Interprofessional communication training: benefits to practicing pharmacists. International Journal of Clinical Pharmacy, 37 5: 857-864. doi:10.1007/s11096-015-0130-3

Author Luetsch, Karen
Rowett, Debra
Title Interprofessional communication training: benefits to practicing pharmacists
Journal name International Journal of Clinical Pharmacy   Check publisher's open access policy
ISSN 2210-7703
Publication date 2015-05-13
Year available 2015
Sub-type Article (original research)
DOI 10.1007/s11096-015-0130-3
Volume 37
Issue 5
Start page 857
End page 864
Total pages 8
Place of publication Dordrecht, The Netherlands
Publisher Springer
Collection year 2016
Language eng
Formatted abstract
Background Interprofessional communication skills are important for pharmacists to build collaborative relationships with other health professionals, integrate into healthcare teams, maximise their effectiveness in patient care in addressing complex care needs and meet the demands of health care reforms.

Objective This qualitative study explores clinical pharmacists’ experiences and reflections after completing a learning and practice module which introduced them to a framework for successful interprofessional communication. Setting The postgraduate clinical pharmacy program at The University of Queensland and the clinical pharmacy practice environments of forty-eight hospital and seven community based pharmacists.

Method A learning and practice module outlining a framework for successful interprofessional communication was designed and integrated into a postgraduate clinical pharmacy program. Enrolled pharmacists applied newly learnt communication skills in pro-actively initiated, clinical discussions with a health professional in their practice environment. They provided written reflections on their experiences which were analysed using thematic analysis. Main outcome Pharmacists’ perceptions of the impact of applying the communication framework during their interaction with a health professional in their practice setting.

Results Themes which emerged from reflections described pharmacists’ confidence and capabilities to successfully conduct a clinical discussion with a health professional after initial apprehension and nervousness about the scheduled interaction. The application of the communication framework enhanced their perception of their professional identity, credibility and ability to build a collaborative working relationship with other health professionals.

Conclusions Pharmacists perceived that a learning and practice module for successful interprofessional practice integrated into a postgraduate clinical pharmacy program enhanced their interprofessional communication skills. The development of pro-active, interprofessional communication skills has the potential to increase interprofessional collaboration and pharmacists’ personal role satisfaction. Pharmacists also observed it added value to their professional contribution in health care teams when addressing the demands of increasingly complex health care needs and reforms.
Keyword Australia
Clinical pharmacy
Health Care
Health professionals
Interprofessional communication
Postgraduate Reflection
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
School of Pharmacy Publications
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Created: Fri, 29 May 2015, 17:31:56 EST by Karen Luetsch on behalf of School of Pharmacy