Negotiating Care in the Special Care Nursery: Parents' and Nurses' Perceptions of Nurse-Parent Communication

Jones, Liz, Taylor, Tara, Watson, Bernadette, Fenwick, Jennifer and Dordic, Tatjana (2015) Negotiating Care in the Special Care Nursery: Parents' and Nurses' Perceptions of Nurse-Parent Communication. Journal of Pediatric Nursing, 30 6: e71-e80. doi:10.1016/j.pedn.2015.03.006


Author Jones, Liz
Taylor, Tara
Watson, Bernadette
Fenwick, Jennifer
Dordic, Tatjana
Title Negotiating Care in the Special Care Nursery: Parents' and Nurses' Perceptions of Nurse-Parent Communication
Journal name Journal of Pediatric Nursing   Check publisher's open access policy
ISSN 0882-5963
1532-8449
Publication date 2015
Year available 2015
Sub-type Article (original research)
DOI 10.1016/j.pedn.2015.03.006
Open Access Status Not yet assessed
Volume 30
Issue 6
Start page e71
End page e80
Total pages 10
Place of publication Maryland Heights, United States
Publisher W.B. Saunders
Collection year 2016
Language eng
Formatted abstract
Objective:
Nursing staff are an important source of support for parents of a hospitalized preterm infant. This study aimed to describe parents' and nurses' perceptions of communicating with each other in the context of the special care nursery.

Method

A qualitative descriptive design was employed. Thirty two parents with a newborn admitted to one of two special care nurseries in Queensland, Australia participated, and 12 nurses participated in semi-structured interviews. Thematic analysis was used to analyze the interviews.

Results

Nurses and parents focused on similar topics, but their perceptions differed. Provision of information and enabling parenting were central to effective communication, supported by an appropriate interpersonal style by nurses. Parents described difficulties accessing or engaging nurses. Managing enforcement of policies was a specific area of difficulty for both parents and nurses.

Conclusion

The findings indicated a tension between providing family-centered care that is individualized and based on family needs and roles, and adhering to systemic nursery policies.
Keyword Communication
Neonatal nursing
Preterm birth
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
School of Medicine Publications
School of Psychology Publications
 
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