Conceptual foundations for understanding smart tourism ecosystems

Gretzel, Ulrike, Werthner, Hannes, Koo, Chulmo and Lamsfus, Carlos (2015) Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior, 50 558-563. doi:10.1016/j.chb.2015.03.043

Author Gretzel, Ulrike
Werthner, Hannes
Koo, Chulmo
Lamsfus, Carlos
Title Conceptual foundations for understanding smart tourism ecosystems
Journal name Computers in Human Behavior   Check publisher's open access policy
ISSN 0747-5632
Publication date 2015-09
Year available 2015
Sub-type Article (original research)
DOI 10.1016/j.chb.2015.03.043
Open Access Status
Volume 50
Start page 558
End page 563
Total pages 6
Place of publication Kidlington, United Kingdom
Publisher Pergamon Press
Collection year 2016
Language eng
Abstract Using digital ecosystems and smart business networks as conceptual building blocks, this paper defines, describes and illustrates the idea of a smart tourism ecosystem (STE). It further draws on conceptualizations of smart technologies, smart cities and smart tourism to envision new ways in which value is created, exchanged and consumed in the STE. Technologies essential to the functioning of an STE are described and it is argued that data emerging from these technologies are the driver for new business models, interaction paradigms and even new species. Critical questions regarding the need for regulatory intervention and innovative research are raised.
Keyword Smart tourism
Value creation
Smart technologies
Open innovation
Sharing economy
Tourism experience
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 2 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 8 times in Scopus Article | Citations
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