Electronic information systems and human service organizations: the unanticipated consequences of organizational change

Gillingham, Philip (2015) Electronic information systems and human service organizations: the unanticipated consequences of organizational change. Human Services Organizations Management, Leadership and Governance, 39 2: 89-100. doi:10.1080/23303131.2014.987412


Author Gillingham, Philip
Title Electronic information systems and human service organizations: the unanticipated consequences of organizational change
Journal name Human Services Organizations Management, Leadership and Governance   Check publisher's open access policy
ISSN 2330-314X
2330-3131
Publication date 2015-01
Sub-type Article (original research)
DOI 10.1080/23303131.2014.987412
Open Access Status
Volume 39
Issue 2
Start page 89
End page 100
Total pages 12
Place of publication Philadelphia, PA, United States
Publisher Routledge
Collection year 2016
Language eng
Formatted abstract
The implementation of electronic information systems (IS) in human service organizations (HSO) has been a strong driver of organizational change. Evaluations of IS have, however, revealed that many of the changes they initiate are unanticipated and might undermine service delivery. Using data from an ethnographic study of the implementation and use of IS in HSOs, examples of how such changes might occur and their outcomes are explored and reflected upon. The aim is to provide insights into the dynamics between the implementation of IS in HSOs and organizational change, in order to avoid unanticipated and adverse consequences.
Keyword Change management
Electronic information system
Information and communication technology
Organisational change
Social work management
Human services
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
School of Nursing, Midwifery and Social Work Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 2 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 2 times in Scopus Article | Citations
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Created: Thu, 16 Apr 2015, 04:18:54 EST by Philip Gillingham on behalf of School of Nursing, Midwifery and Social Work