The development of conceptual knowledge has been identified as a problem in earlier studies of learning in workplace settings. However, a robust base of conceptual knowledge is necessary for workers to undertake performance effectively in the workplace. This paper reports a study which investigated the use of three instructional strategies used to secure the development of conceptual knowledge in workplaces. These strategies were used as part of the close guidance provided by 'expert others' in the workplace. The strategies were trialled in small hospitality settings. Although the findings were not wholly conclusive, evidence is provided of the effectiveness of the use of such strategies as part of close guidance in workplace settings.