Designer client communication in web design: a case study on the use of communication in practice

Dekker, Andrew, Worthy, Peter, Viller, Stephen, Zimbardi, Kirsten and Robinson, Ricky (2014). Designer client communication in web design: a case study on the use of communication in practice. In: Toni Robertson, Kenton O'Hara, Lian Loke and Greg Wadley, Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design. Australian Computer-Human Interaction Conference (OzCHI 2014), Sydney, NSW, Australia, (440-443). 2-5 December 2014. doi:10.1145/2686612.2686681

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Author Dekker, Andrew
Worthy, Peter
Viller, Stephen
Zimbardi, Kirsten
Robinson, Ricky
Title of paper Designer client communication in web design: a case study on the use of communication in practice
Conference name Australian Computer-Human Interaction Conference (OzCHI 2014)
Conference location Sydney, NSW, Australia
Conference dates 2-5 December 2014
Proceedings title Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design
Journal name Proceedings of the 26th Australian Computer-Human Interaction Conference, OzCHI 2014
Place of Publication New York, NY, United States
Publisher ACM
Publication Year 2014
Sub-type Fully published paper
DOI 10.1145/2686612.2686681
Open Access Status
ISBN 9781450306539
Editor Toni Robertson
Kenton O'Hara
Lian Loke
Greg Wadley
Start page 440
End page 443
Total pages 4
Chapter number 64
Total chapters 85
Collection year 2015
Language eng
Formatted Abstract/Summary
This paper reflects on a participant observational study that was conducted during a long-term iterative design project in which there was a high level of digital communication between the designers and clients. We describe a number of communication technologies that were employed to support the designer-client communication, and examine how successful they were in supporting this work. In our reflection we find that although the nature of digital communication between participants appears straightforward, there are a number of complexities in the roles and messiness that occurs throughout the design process. We examine how these channels were used in tandem to effectively communicate between the stakeholders, and explore why some technologies (primarily email) were more successful than others. Finally, we describe a number of patterns that emerged within the overall narrative, and reflect on ways in which these tools could be considered and designed in the future to better support this kind of project work.
Keyword Interaction design
CSCW
CMC
Web design
Application design
Communication design
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ

 
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Created: Wed, 04 Mar 2015, 10:19:49 EST by Anthony Yeates on behalf of School of Information Technol and Elec Engineering