Legal Aid decision letters and plain language: advice for the vulnerable

Proellocks, Dorothy and Petelin, Roslyn (2014). Legal Aid decision letters and plain language: advice for the vulnerable. In: Christina M. Genest, Proceedings of the Annual Conference on Corporate Communication 2014. Conference on Corporate Communication 2014, Hung Hom, Hong Kong, (295-302). 3-6 June 2014.

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Name Description MIMEType Size Downloads
Author Proellocks, Dorothy
Petelin, Roslyn
Title of paper Legal Aid decision letters and plain language: advice for the vulnerable
Conference name Conference on Corporate Communication 2014
Conference location Hung Hom, Hong Kong
Conference dates 3-6 June 2014
Proceedings title Proceedings of the Annual Conference on Corporate Communication 2014
Place of Publication New York, NY, United States
Publisher Corporate Communication International
Publication Year 2014
Sub-type Fully published paper
Open Access Status
Editor Christina M. Genest
Start page 295
End page 302
Total pages 8
Collection year 2015
Language eng
Abstract/Summary This paper responds to research on the production of decision letters sent to citizens who have applied for legal aid to Legal Aid Queensland (LAQ), the Queensland organization funded by the Federal government of Australia and the state of Queensland to help socially and financially disadvantaged people. The grants officers who generate these ‘plain-language’ letters do so using standard clauses in templates available in Technology One Limited software. The officers have no licence to individualize these letters; they merely compile them. The paper advocates changes to this unsatisfactory process and recommends that the organization be guided by current practices of the Consumer Financial Protection Bureau created under the Dodd-Frank financial reform act.
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Conference Paper
Collections: Official 2015 Collection
School of Communication and Arts Publications
 
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Created: Mon, 09 Feb 2015, 09:40:30 EST by Ms Stormy Wehi on behalf of School of Communication and Arts