Consumers’ questions about antipsychotic medication: revealing safety concerns and the silent voices of young men

Weersink, Rianne A., Taxis, Katja, McGuire, Treasure M. and van Driel Mieke L. (2014) Consumers’ questions about antipsychotic medication: revealing safety concerns and the silent voices of young men. Social Psychiatry and Psychiatric Epidemiology, 50 5: 725-733. doi:10.1007/s00127-014-1005-y

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Author Weersink, Rianne A.
Taxis, Katja
McGuire, Treasure M.
van Driel Mieke L.
Title Consumers’ questions about antipsychotic medication: revealing safety concerns and the silent voices of young men
Journal name Social Psychiatry and Psychiatric Epidemiology   Check publisher's open access policy
ISSN 0933-7954
Publication date 2014-12-30
Year available 2014
Sub-type Article (original research)
DOI 10.1007/s00127-014-1005-y
Open Access Status File (Author Post-print)
Volume 50
Issue 5
Start page 725
End page 733
Total pages 9
Place of publication Heidelberg Germany
Publisher Springer Medizin
Collection year 2015
Language eng
Formatted abstract

Little is known about consumer information needs regarding antipsychotic medicines. Medicines call centre (MCC)-derived data are underutilised; and could provide insight into issues of importance to consumers. This study aimed to explore consumers’ information needs about antipsychotic medication sought from a national MCC in Australia.


Questions received by the National Prescribing Service Medicines Line relating to antipsychotic medication from September 2002 to June 2010 were examined by antipsychotic subclass and in relation to other medication queries.


We identified 6,295 calls related to antipsychotic medication. While female callers predominated, the percentage of males with antipsychotic questions was statistically significantly higher than for other medication calls (33.9 vs 22.6 %; p < 0.001). There were distinct gender differences in medicines information seeking across age ranges. Younger men asked about second-generation antipsychotics, shifting toward first-generation antipsychotics after 45 years of age. Female interest in both subclasses was comparable, irrespective of age. Most callers asking about antipsychotics sought information for themselves (69.4 %). Callers were primarily concerned about safety (57.0 %), especially adverse drug reactions (28.8 %), and were more often prompted by a worrying symptom (23.8 %) compared with the rest of calls (17.2 %). Trends of antipsychotic questions received corresponded with antipsychotic prescription data.


The number of calls received by this MCC over time reveals an ongoing consumer need for additional, targeted information about antipsychotics. Noticeable was the relatively high frequency of young male callers asking about antipsychotics, indicating that call centres could be a way to reach these traditionally poor users of health services.
Keyword Antipsychotic agents
Information seeking behaviour
Consumer health information
Medicines call centre
Health information seeking
Medicines information seeking
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Published online ahead of print 30 Dec 3014

Document type: Journal Article
Sub-type: Article (original research)
Collections: Discipline of General Practice Publications
Official 2015 Collection
School of Medicine Publications
School of Pharmacy Publications
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