Technology configuring the user: implications for the redesign of electronic information systems in social work

Gillingham, Philip (2016) Technology configuring the user: implications for the redesign of electronic information systems in social work. The British Journal of Social Work, 46 2: 323-338. doi:10.1093/bjsw/bcu141


Author Gillingham, Philip
Title Technology configuring the user: implications for the redesign of electronic information systems in social work
Journal name The British Journal of Social Work   Check publisher's open access policy
ISSN 0045-3102
1468-263X
Publication date 2016-03
Year available 2014
Sub-type Article (original research)
DOI 10.1093/bjsw/bcu141
Open Access Status Not Open Access
Volume 46
Issue 2
Start page 323
End page 338
Total pages 16
Place of publication Oxford, United Kingdom
Publisher Oxford University Press
Collection year 2015
Language eng
Abstract The introduction of technology to any workplace can not only change the nature of the task, but re-orient priorities and change the way that workers conduct and think about their work. In this article, based on the findings of a programme of ethnographic research, examples of changes brought to both the context for and the practice of social work by the heavily critiqued current designs of electronic information systems (IS) are analysed. It is argued that understanding these changes is crucial to research-based approaches to redesigning IS that support rather than hinder social work practice. The implications for initiatives to improve social work practice are also explored.
Keyword Electronic information system
Social informatics
Social work practice
Technology
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2015 Collection
School of Nursing, Midwifery and Social Work Publications
 
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Created: Tue, 09 Dec 2014, 12:45:59 EST by Philip Gillingham on behalf of School of Social Work and Human Services