High reliability teams: New directions for disaster management and conflict

Jehn, Karen A. and Techakesari, Pirathat (2014) High reliability teams: New directions for disaster management and conflict. International Journal of Conflict Management, 25 4: 407-430. doi:10.1108/IJCMA-02-2014-0019


Author Jehn, Karen A.
Techakesari, Pirathat
Title High reliability teams: New directions for disaster management and conflict
Journal name International Journal of Conflict Management   Check publisher's open access policy
ISSN 1044-4068
1758-8545
Publication date 2014-09-22
Year available 2014
Sub-type Article (original research)
DOI 10.1108/IJCMA-02-2014-0019
Open Access Status
Volume 25
Issue 4
Start page 407
End page 430
Total pages 24
Place of publication Bingley, United Kingdom
Publisher Emerald Group Publishing Ltd.
Collection year 2015
Language eng
Formatted abstract
Purpose
– The aim of this paper is to present a framework that can be used to identify detrimental team processes in high reliability teams (HRTs), such as conflict, asymmetric perceptions and stress and coping appraisals, and develop interventions that eliminate these detrimental team processes. In addition, this paper suggests new directions for future disaster management and conflict research.

Design/methodology/approach
– This framework is developed based on past theories (i.e. Intragroup Conflict Theory and Biopsychosocial Model of arousal regulation) and their associated empirical studies.

Findings
– The present article brings a multi-method, multi-level approach to examine the prevalence of detrimental team processes in HRTs, their impact on performance and stress-related health outcomes and how they can be prevented or managed.

Originality/value
– This paper provides a novel conceptual framework that highlights the importance of considering human factors and team processes in improving the response speed, accuracy and efficiency of high reliability team members and ensuring the health and well-being of both responders and recipients of care.
Keyword Human factor
Natural Disaster
Conflict Asymmetry
Entitlement Beliefs
Physiological Threat and Challenge
Stress and Coping Appraisals
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2015 Collection
School of Psychology Publications
 
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Created: Tue, 11 Nov 2014, 02:33:57 EST by Pete Techakesari on behalf of School of Psychology