Leadership and emotion: a multi-level perspective

Ashkanasy, Neal M. and Humphrey, Ronald H. (2014). Leadership and emotion: a multi-level perspective. In David Day (Ed.), The Oxford handbook of leadership and organizations (pp. 783-804) Oxford, United Kingdom: Oxford University Press.

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Name Description MIMEType Size Downloads
Author Ashkanasy, Neal M.
Humphrey, Ronald H.
Title of chapter Leadership and emotion: a multi-level perspective
Title of book The Oxford handbook of leadership and organizations
Place of Publication Oxford, United Kingdom
Publisher Oxford University Press
Publication Year 2014
Sub-type Research book chapter (original research)
Open Access Status
Series Oxford Library of Psychology
ISBN 9780199755615
Editor David Day
Chapter number 35
Start page 783
End page 804
Total pages 22
Total chapters 38
Collection year 2015
Language eng
Abstract/Summary This chapter presents a model of five levels of leadership and emotional organizing. At Level I, leaders generate and manage "affective events" that result in emotional states leading to positive or negative attitudes and behaviors. At Level 2, leaders exhibit individual differences in their ability to perceive and manage emotions, usually referred to as "emotional intelligence:' At Level 3, leadership effectiveness is associated with "leading with emotional labor," in which a leader's ability to manage followers is determined by modeling the right type and amount of emotion, as reflected in authentic leadership. At Level 4, group leadership and the processes of emotional contagion are important, as in charismatic leadership. At Level 5, emotions and leadership are viewed as organization-wide processes. As such, leaders create positive outcomes for the organization by promoting a positive work environment and organizational culture. The chapter concludes with a discussion of future research directions.
Keyword Multilevel
Emotional intelligence
Emotional contagion
Positive work environment
Q-Index Code B1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Book Chapter
Collections: Official 2015 Collection
UQ Business School Publications
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Created: Thu, 09 Oct 2014, 15:40:46 EST by Karen Morgan on behalf of UQ Business School