The Coffee Club: franchising or start-up?

Parker, D. and Downie, G. (2014) The Coffee Club: franchising or start-up? Cranfield, United Kingdom: The Case Centre

Author Parker, D.
Downie, G.
Title of report The Coffee Club: franchising or start-up?
Parent publication The Case Centre Cranfield
Publication date 2014
Publisher The Case Centre
Series The Case Centre Case Studies
Place of publication Cranfield, United Kingdom
Start page 1
End page 8
Total pages 8
Language eng
Subjects Research Report for an External Body - Other
Abstract/Summary This fast-expanding high-street franchise cafe chain is turning over $400 million a year across the globe. According to its director John Lazarou, there is a simple secret to their success. 'We want to be in particular countries, focus, grow, turn them into profit centres, get the brand really recognisable and then move on to the next location,' John Lazarou said. For any franchise chain, establishing a brand identity is critically important. The success of the brand will attract not only customers but also new franchisees. The marketing is designed, managed and implemented centrally, and is supported by high quality collateral, marketing tools and ongoing training designed to drive business growth, customer relationship and brand awareness. James Maitland, a Coffee Club franchisee based in Cleveland, Queensland since early 2008 is a qualified accountant who spent the previous 11 years as finance director for a sporting goods wholesale company. James came across The Coffee Club first as a customer then after researching possible business opportunities in the financial press. Next, after having a chat with an existing franchisee in the area, he thought the business opportunities, especially across Australasia, were good. The case explores the pros and cons of a franchise.
Q-Index Code AX
Q-Index Status Provisional Code
Institutional Status UQ
Additional Notes Case No. 814-021-1

Document type: Research Report
Collection: UQ Business School Publications
Version Filter Type
Citation counts: Google Scholar Search Google Scholar
Created: Tue, 23 Sep 2014, 11:29:34 EST by Karen Morgan on behalf of UQ Business School